Welcome to Portugal Uncovered, Lda, hereinafter referred to as Portugal Uncovered, the premier destination for all your travel service needs. Our website and mobile application are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.ptuncovered.com or use our mobile application. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

1. Information We Collect

We may collect personal information that identifies you, such as your name, email address, phone number, as well as non-personal information that does not identify you. Information may be collected when you:

• Register on our website or mobile app

• Make a booking

• Participate in a survey or marketing promotion

• Contact us with inquiries or requests

Additionally, we automatically collect certain information when you visit our website or use our app, including your IP address, browser type, access times, and the pages you have viewed directly before and after accessing the site.

2. Use of Your Information

Having accurate personal information allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process your bookings and payments

• Communicate with you regarding your account or bookings

• Compile anonymous statistical data for analysis

• Increase the efficiency and operation of our site and app

• Monitor and prevent fraudulent transactions and ensure security

3. Applicable law

Portugal Uncovered wishes to ensure that all its clients know at any time the regulations and principles concerning data manipulation and processing, developing all efforts to guarantee the security of all data. We are complying with the norms and procedures defined by law, namely, the law of Personal Data Protection (Lei n.º 58/2019, 8 de agosto) that ensures the execution of the Parliament Regulation UE 2016/679 and Council of April 27th 2016 (RGPD). This way, Portugal Uncovered is adopting the best technical practices to protect clients’ data against loss, involuntary or illicit elimination, unauthorized changes, integrity failure, unauthorised access or disclosure.

4. Disclosure of Your Information

Portugal Uncovered may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of [Your Company Name]

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

You have the right to request access, correction, or deletion of your personal data. You can also request that we restrict the processing of your personal information or object to its processing.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: info@ptuncovered.com.

This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take the time to read it carefully. Remember, by using our services, you agree to the collection and use of information in accordance with this policy.